AUTO ONE RETURNS & REFUND POLICY
In the unlikely event that you are not completely satisfied with your items we will refund your items within 14 days of purchase. In addition, we will happily refund the product or exchange your item provided:
- The goods are returned within 14 days from the date of purchase
- The goods are accompanied by the original receipt issued at the time of purchase
- The goods are in an original, unopened and re-sellable condition
- The goods are standard stock items (custom made products are not included)
As a consumer you can also choose a refund or exchange if an item has a major fault including:
- A problem that would have stopped someone from buying the item if they had known about it
- The wrong item was received it is deemed unusable
- It is significantly different from the sample or description
If the item is believed to have a manufacturers fault – please refer to our warranty guidelines for further clarification on refunds and/or replacements.
WARRANTY POLICY
All products sold at Auto One come with different warranty conditions. Please refer to individual product specifications for warranty information. If you believe your item has a manufacturing fault, please fill out the returns form with all required information and accommodating images to initiate the warranty process.
Faults or defects caused by product modification, misuse and abuse, normal wear and tear or failure to follow user instructions are not covered. If you have any concerns contact our Customer Service Team by phone on (02) 8845 1111 or complete our online enquiry form. We generally respond to online enquiries within 24 hours.
REFUNDS
Refunds are processed once your product has been successfully returned and inspected by our team. Please allow 3-5 business days for your refund to then be processed back to your payment service provider (e.g. Afterpay, Credit Card, etc) once approved.
Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.
EXCLUSIONS
In some cases a refund, replacement, or repair may not be offered if you:- Simply change your mind, found the product cheaper elsewhere or decided you didn't like the purchase or had no use for it.
- Misuse the product contrary to user instructions or manufacturers recommendations
- Substantially modify the product.
FURTHER QUESTIONS?
If you cannot find the answer to your question here, we recommend you to call our Customer Care Team on (02) 8845 1111 and let the advisor know the details of your order and / or about your question.
